Frequently asked questions.

We accept major debit and credit cards, Cash on Delivery across the UAE, and — for eligible employees — Corporate Employee Credit at checkout.

Orders can be changed or cancelled free of charge as long as they haven't been packed for shipping yet. Contact our support team as soon as possible.

Yes, all displayed prices include applicable UAE VAT. The price you see at checkout is the price you pay.

Most orders arrive within 1–3 business days in Dubai and Abu Dhabi, and 2–4 business days across the other Emirates.

Delivery is free on orders over AED 150. A flat delivery fee applies to smaller orders, shown at checkout before you pay.

Unused items in original packaging can be returned within 7 days of delivery for a full refund or exchange.

An HR or admin contact submits a partnership request on our Corporate Credit page. Our team reviews it and agrees terms directly with your company.

No. Your employer's HR or admin team adds you to the XtraDeals partner panel directly. Once added, "Pay via Payroll" simply appears as a checkout option — nothing is issued to you.

Spending limits are part of the terms agreed between XtraDeals and the partner company, and may vary by role, seniority, or company policy.

HR removes them from the panel, and any outstanding balance is settled between XtraDeals and the employer per the partnership agreement — not chased from the employee directly.

Employers see spending and deduction totals for payroll reconciliation, not individual product details. Your order history stays private.

You can browse freely without one. An account is only needed for checkout, order tracking, and Corporate Employee Credit access.

Yes, our support team assists in both Arabic and English across chat, phone and email.

Visit our Contact page for phone, email and a direct message form.